Customer privacy and the safekeeping of personal details are of the highest importance to Regatta Room and at no time will any information be released to any third party for any purpose. Regatta Room complies fully with all applicable UK Data Protection and Consumer legislation .
We undetake to treat all your personal information as fully confidential.
Terms & Conditions
Regatta Room wishes to ensure our terms of business and use of our web site are as starightforward as possible.
Making any purchase from Regatta Room implies that the buyer has read this page, and automatically agrees to the policies laid out therein. If any site user does not agree with these policies, he/she should not use the site.
Regatta Room is an exclusive reseller of previously owned goods and chattels, therefore all items are to be regarded as second hand irrespective of whether or not said goods are used/unused, offered in original packing, with or without original manufacturers' tags, buyers acknowledge that no item is to be regarded as 'new' and will potentially have evidence of use/wear . All items shall be described as accurately as possible and any significant flaws declared. Condition reports are our considered opinion of the state of an item, any buyer unsure of an item after reading published description and review of photographs should make specific enquiries via our contact page prior to making a buyer commitment.
1. MAKING A PURCHASE: All items selected during your shopping will be collated in YOUR CART, to checkout click your cart and your total will be shown, single click checkout can be completed using PAYPAL, alternatively Regatta Room can accept orders and payment directly over the telephone using Debit or Credit Cards ( direct payments do not support American Express) . Any difficulties completing a purchase can be solved by contacting Regatta Room via the Contact Us page or the dedicated sales telephone/text number.
2. SHIPPING: Standard UK delivery is free of charge for all small lightweight items (upto 2kg package) on all orders totalling £50 or more and a fixed delivery charge of £5 is applied to all orders upto £49.99. Larger items over 2kg will have shipping charges quoted in the item description. Regatta Room reserve the right to refuse to deliver to any address believed to be unsecure, i.e. communal postal addresses or Post Office Boxes. We ship Monday to Friday we cannot guarantee delivery times to remote non mainland addresses. Every effort is made to pack and despatch within two working days of order, standard UK delivery will be by parcelforce for smaller and lightweight items, larger items will be by courier. Delivery should be anticipated within the UK normally within seven days. In the event that a purchaser wishes to make multiple purchases and have items delivered to different addresses then individual orders need to be made for each address and each will be treated separately for any applicable delivery charge. Overseas delivery will be by arrangement.
3. CANCELLATION RETURNS & REFUNDS: Regatta Room complies in all respects with The Sale of Goods Act and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. as applied to secondhand goods and distance selling. In accordance with these regulations all purchase contracts may be cancelled within fourteen days of purchase and goods must be returned within seven days of receipt in the same condition as supplied (Regatta Room will exercise its entitlement to make deductions for any devaluation of goods returned) , notice of cancellation or return must be provided by email or text full refund for original purchase price and shipping will be made within 14 days of goods being received, refunds do not include return shipping costs.
4. CONTACT US: please use the contact page for speed and efficiency, letters may be posted to Regatta Room, The Old Stables, Soldridge Business Park, Soldridge Lane, Meadstead, Hampshire. Client services can be telephoned or text messaged on 07534221309 or 07525647375.